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Home \ Business \ Helpdesk & Remote PC \ Public Folder HelpDesk 10.1


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Public Folder HelpDesk 10.1 - Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Public Folder HelpDesk iconCollaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations c

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Program ID:

8180

Author/Developer:

kalmstrom.com Business Solutions     All Software by kalmstrom.com Business Solutions

Total Downloads:

85

License Type:

Shareware [?]

Cost and Price:

$150.00 US

Operating Systems:

Windows 2000 Windows XP Windows Vista Windows Server

File Size:

10639K

Release Status:

new

Last Updated:

2009-11-05

Our Rating:

Not rated yet...

Users Ratings:

not rated yet     (total votes: 0)

Related Tags/Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution

Recent Changes: Automatic e-mail to Responsible when e-mail has been added to ticket/subfolder. Open Ticket button works also for those e-mails. Also several other enhancements.

Install Support: Install and Uninstall

Supported Languages: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish

Additional Requirements: Exchange Server 5.5 or later

PAD file URL: http://www.kalmstrom.com/padfiles/pfhdpad.xml



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